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Privacy Policy

Effective Date: September 9, 2026

Woolander (“Woolander,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Woolander website, application, and related services (collectively, the “Service”).

Woolander is a travel discovery experience designed to help you discover and fall in love with somewhere new.

1. Information We Collect

Information You Provide

When you create an account, sign in, interact with Woolander, or contact us, we may collect information such as:

  • Your name
  • Email address
  • Profile information you choose to provide
  • Account preferences
  • Communications you send to us
  • Information associated with features you choose to use

Google Sign-In and Other Authentication Services

Woolander may allow you to sign in using Google or another third-party authentication provider.

If you choose Google Sign-In, we may receive basic account information authorized by you, such as your name, email address, profile image, and a unique account identifier.

We use this information only to authenticate you, create or maintain your Woolander account, and provide the Service.

Woolander does not receive or store your Google password.

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.

Activity and Game Information

When you use Woolander, we may collect information about your interactions with the Service, including:

  • Locations or experiences you have discovered
  • Guesses and clues used
  • Completion and achievement information
  • Wooed locations
  • Progress and activity history
  • Sharing and social interactions
  • Connections with other travelers, if you use social features

This information allows us to operate the experience, preserve your progress, personalize features, and improve Woolander.

Technical Information

We may automatically collect limited technical information when you use the Service, such as:

  • Device and browser type
  • IP address
  • Approximate geographic location derived from your IP address
  • Operating system
  • Pages or features accessed
  • Date and time of access
  • Referring pages
  • Diagnostic, performance, and error information

We may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, understand usage, and improve the Service.

2. How We Use Information

We may use information we collect to:

  • Create and manage your Woolander account
  • Authenticate users and maintain account security
  • Provide and operate Woolander
  • Save your progress and activity
  • Personalize your experience
  • Enable sharing, community, and social features you choose to use
  • Understand how people use Woolander
  • Improve existing features and develop new ones
  • Diagnose technical problems
  • Prevent fraud, abuse, and security threats
  • Communicate with you about your account or the Service
  • Comply with applicable laws and legal obligations

We do not sell your personal information.

3. How We Share Information

We may share information with service providers that help us operate Woolander, such as providers of hosting, databases, authentication, analytics, communications, and infrastructure.

These providers may access information only as necessary to perform services for us and are subject to their own contractual and legal obligations.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law or a valid legal request
  • Protect the rights, property, or safety of Woolander, our users, or others
  • Investigate fraud, abuse, security issues, or violations of our Terms of Service
  • Facilitate a merger, acquisition, financing, reorganization, or sale of all or part of the business

Information you intentionally make public or share through social features may be visible to other users according to the feature and your applicable settings.

4. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet service or electronic storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain your account, satisfy legitimate operational needs, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably necessary, we may delete or anonymize it.

6. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including rights to request access, correction, deletion, or a copy of certain information.

You may also be able to modify certain account or privacy preferences directly within Woolander.

To make a privacy or data deletion request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

7. Account Deletion

You may request deletion of your Woolander account and associated personal information by contacting us at the address below or through an account deletion feature if one is provided within the Service.

Certain limited information may be retained when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcement of our agreements.

8. Children's Privacy

Woolander is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

9. International Users

Woolander may be accessed from locations outside the United States. If you use the Service from another country, your information may be transferred to and processed in the United States or other countries where our service providers operate.

Data protection laws in those jurisdictions may differ from those in your country.

10. Third-Party Services and Links

Woolander may contain links to third-party websites, maps, services, or content.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Woolander evolves.

If we make material changes, we may provide notice through the Service or by other appropriate means. The Effective Date above indicates when this Privacy Policy was most recently updated.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy or data request, please contact:

Woolander

Email: privacy@woolander.me